APA Style
Goodman, John A.. (2009).
Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits .
New York:
AMACOM.
Chicago Style
Goodman, John A..
Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits.
New York:
AMACOM,
2009.
Management, Marketing.
MLA Style
Goodman, John A..
Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits.
New York:
AMACOM,
2009.
Management, Marketing.
Turabian Style
Goodman, John A..
Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits.
New York:
AMACOM,
2009.
Management, Marketing.