Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits

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Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits

Goodman, John A. - Personal Name;

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TAU Library 658.812 Goo

658.812 Goo O-001

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TAU Library 658.812 Goo

658.812 Goo C-001

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TAU Library 658.812 Goo

658.812 Goo C-002

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Detail Information

Series Title: -
Call Number: 658.812 Goo
Publisher: New York : AMACOM., 2009
Collation: 1 online resource (xiv, 256 p.) : ill.
Language: English
ISBN/ISSN: 978-0-814-41333-3
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Content Type: -
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Edition: -
Subject(s): Customer relations--Management
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